At Canaima Chill House we love to take care of you and we always think of the best for you. We want you to feel at home and for that reason, now more than ever, your health is the most important thing for us.
Therefore we have activated our protocol, which includes the redesign of the cleaning and hygiene procedures in order to protect, care for and guarantee the safety of all: guests, suppliers and our hotel staff.
Frequent Questions
Is it safe to stay at Canaima Chill House?
We have reinforced all the cleaning and disinfection protocols in rooms and common areas of our establishments according to the recommendations of the health authorities, but we have also added our own measures.
All our staff and suppliers receive permanent training and we carry out periodic audits to guarantee your safety.
What happens if the hotel remains closed?
You can choose between receiving a full refund or a bonus redeemable until April 2021.
Can I make my reservation and cancel later for free?
Yes! Remember that our Flexible Rates allow you to cancel your reservation for free until the day of arrival.
How does Canaima Chill House guarantees the cleanliness of its facilities?
Your safety is our priority and that is why we have increased the frequency of cleaning and disinfection of regular contact surfaces, as well as ventilation to ensure your safety.
Signage have been installed in our reception to guarantee the distance between people and hydroalcoholic gel dispensers have been installed.
What happens if the hotel is open, but I cannot make my trip due to force majeure?
Do not worry, we are at your disposal to help you. Do not hesitate to write to the hotel so that we can review your reservation. We are aware that we are in an extraordinary situation and that there are external causes that may affect your travel plans.